FAQs

You can book online from the home page. You simply input your information and pay on card. Prices displayed are inclusive VAT and are calculated per 24 hour period.

If the vehicle you would like is not available online for your dates, please call or email anytime and we'll let you know what we can do for you.

Alternatively please email info@ibextouring.com

All our vehicles can be driven on a standard car license. 

• you are between the ages of 25 and 75 years
• have held a drivers licence for a minimum of two years
• can supply an up to date utility bill which matches the address on your drives license
• have not had your licence suspended for any period within the last three years
• have not been involved in more than one fault incident within the last three years
• have no more than two convictions with a maximum of 3 points per conviction
• have not obtained a BA, DD or UT conviction

For most nationalities, it is not a problem. If your license is from outside the UK or the EU please email a copy of your driver's license in advance so that we can check with our insurers.

Between 25 and 75 as standard.

Drivers aged 23 or 24 can be insured subject to approval by our insurers.

• Drivers license
• 2 x proof of address
• Online dvla license check

Please email these in advance of the hire. 

Please provide full-page scans or good pictures and please include everything in one email.

The license checks are done through the DVLA website: https://www.gov.uk/view-driving-licence

You must provide a total of 2 proofs of address from the following:
• Electricity (bill/statement) • Water (bill/statement) • Gas (bill/statement) • Broadband/Landline • Council tax • TV licence • Bank Statement • Credit card bill / statement • Mortgage statement • Polling card • HMRC self-assessment / tax credit • Student loan • Shotgun licence • Payslip • Mobile phone bills • Pension letters • Car finance statement • Loan statement • Property deed

- An annual council tax bill will be accepted.
- All other documents must be dated within 90 days of the hire date.
- The address & name on your licence must match both documents.
- No documents relating to insurance will be accepted.
- PDFs of online bills/statements are acceptable.
- It must be the full page, but you can black out private financial information.

If you don't have everything please contact us in advance of booking so that we can check if our insurance will cover you.

We may ask new customers to hold £500 on a card on collection at the discretion of the rental office.

Car hire companies in the UK do not sell insurance to their customers. The driver is fully liable for the vehicle, any third-party claims or costs to Ibex Touring or Far Beyond Driven Limited. We do have a fully comprehensive insurance policy in place and determinant on compliance with all terms and conditions your damage liability is limited to £1500, we can agree to reduce your liability further in exchange for a fee.

The standard liability is £1500.

This can be reduced to £250 for a fee of £10 ex vat per day.

102 Kirkstall Road, Leeds, LS3 1JA

Yes subject to driver availability, please contact us for a quote.

The price includes an hourly rate for the driver plus their expenses.

Examples: 
Manchester £100 ex VAT
London £350 ex VAT.

Yes - 1 car free of charge.

Vehicles are supplied with a full tank of diesel, please remember to return with a full tank.

We will charge 20% (the VAT) to refill the diesel for you.

When using our booking software hire days are calculated per 24 hours.

If you choose to collect at 10am and return at 10am this is charged as 1 day.

For example, if collecting at 11am Thursday and returning 11am Saturday this would be charged as 2 days rental.

Yes, please contact us to arrange this in advance.

Yes, there is a £25 ex VAT per day charge. We will need to know which countries you will be driving through as some countries are subject to restrictions or exclusions and we may have to charge additional costs.

Don't panic! We are used to it, please call our office and if we don't pick up, please send an email.

Take photos of all vehicles involved. 4 photos of the whole of each vehicle taken from all 4 corners. Take close-up photos of any areas of damage on your vehicle and any other vehicles. Please record all details of the incident including the time, location, direction of travel, the purpose of the journey, speed of travel, driving conditions and what happened in detail. If there is third party involved please take their contact details and licence plate.

In law the driver is liable for the vehicle and the costs the same as if it were your own vehicle. To make a claim through our insurance, you must comply with our claim process. You are liable for the insurance excess and for any costs to Ibex Touring / Far Beyond Driven Limited not covered by insurance.

If you need alternative transport or to source alternative equipment, we will do our utmost to help and keep you on the road.

Please call our office.

Take 4 photos of the whole vehicle one from each corner. Take photos of any areas of damage. Please record the date, time, location and anything else relevant.

We will assist with organising on the road repair as necessary.

You will be liable for any costs not covered by insurance, without a successful claim you are liable for the full cost as if it was your own car. For example emergancy glass repair if needs to be the same or the next day is unlikely to be covered by the insurnce.

If you need alternative transport or to source alternative equipment we will do our utmost to help you and keep you on the road.

Please note our insurance is purely for the vehicle. We advise that you have your own insurance to cover your own belongings.

No sorry you will need to arrange your own cover for this. Our insurance policy covers accidental damage to our vehicle and third-party vehicles subject to an excess amount.

We provide complementary European roadside assistance as standard. The roadside assistance information will be included with your vehicle. Please call our office and we will endeavour to get you moving again as quickly as possible. We cannot accept any liability for any losses you may incur as a result. In the event that we are unable to supply transport that is satisfactory to you then we can refund your rental and this is the limit of our liability. 

The Mercedes vehicles the vehicles are covered by Mercedes roadside assistance across Europe.

https://www.mercedes-benz.co.uk/vans/services/breakdown-damage/mobilo-van.html
To request Mercedes roadside assistance from the UK
Call 00800 3777 7777 or +44(0) 207 660 9991
From mainland Europe
Call +44(0) 207 660 9991

Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, description of the problem and location of the breakdown.
The Mercedes-Benz Service 24h colleagues will contact you if further details are required.

The Renault vehicles are covered by Renault assistance in the UK and Call Assist in Europe

https://www.renault.co.uk/assistance/roadside-assistance-and-accident-support-.html
Renault assistance use the RAC: 03301598743

Call assist: (+44) 01603216366
Policy Number: FARB05VR01

Please deal with these directly. If we receive a penalty charge by post we will direct the relevant party to contact you.

All our vehicles meet the latest Euro 6 emissions standards and do not need to pay any charges to enter low-emission zones. Please check local regulations when travelling outside of the UK to ensure you have any permits required.

Please pay this online on the TFL website.

All our vehicles are set to auto-pay. Please let us know if you will be using the Dartford Tunnel or QE2 Bridge so we can add this cost to your invoice.

Yes. We buy vehicles new and sell them after 3 to 5 years subject to mileage. We are always open to offers!

No, but please let us know if you are planning to do several thousand.

Winter tyres are now a legal requirement for vehicles travelling in Austria (1 Nov – 15 Apr), Finland (1 Dec – 28 Feb), Sweden (1 Dec – 31 Mar) and Germany (when conditions dictate). We can supply full winter tyres with the M+S* markings if requested in advance and add the cost to your invoice.